| Thank you for joining us today.
This interview is sponsored by The OTC Journal (www.otcjournal.com) Ron
Altbach, Chairman of Cross Media Marketing, which trades under the symbol
XMM on the American Stock Exchange has graciously agreed to the OTC Journal’s
request for an interview.
We are conducting this interview
on Friday June 14th at approximately 4:15 EST. Cross Media shares
closed today at $9.16 on 61,100 shares of volume. Before we start
the interview we must read the following disclaimer: Certain statements
made during this interview may be "forward-looking statements" within the
meaning of the Private Securities Litigation Reform Act of 1995, and are
intended to be subject to the safe harbor created thereby. Forward-looking
statements are based on current expectations and involve certain risks
and uncertainties. Cross Media's actual results, performance or achievements
could differ materially from the results, performance or achievements projected
in, or implied by, such forward-looking statements as a result of numerous
factors. These factors are described in detail in Cross Media's filings
with the Securities and Exchange Commission, including, where applicable,
its most recent filing on Form 10-KSB. In addition we inform you
that one of the editors of the OTC Journal owns 3000 shares of Cross Media
stock, purchased in the open market, at an average cost of $9.185. This
should be viewed as a potential conflict of interest.
For those of you that are unfamiliar
with our publication, the OTC Journal first featured Cross Media in September
of 2001. We implemented full coverage on November 5th 2001 and that day
the stock closed at $6.70. Since that time we have reporting all substantive
corporate events and the stock has seen a high of $14.69. Until the
6th of June the stock has been trading comfortably in the mid to high eleven
dollar range and this has been during a very tough market. But in
the last five days the stock has inexplicably dropped about 20% and this
precipitated our request for an interview.
[OTC Journal] Ron, thank you
very much for joining us today. Before we begin discussing some current
events with the company, for those new subscribers we have to the OTC Journal
could you please describe briefly describe Cross Media’s business for us.
[Ron] Sure, Cross Media is
a technology driven one to one marketing company combining profitable and
proven marketing techniques with technologies. We have a multi channel
multi product platform and we have created a very powerful and efficient
sales engine and we have now about 30 million consumers in our database
to whom we wither send regular messages or sell products on a regular basis.
[OTC Journal] So you direct
market to 30 million consumers within your database, correct?
[Ron] Yes we do, and to many
others. We have a consumer reach on a monthly basis that includes being
in 62 million homes in print every week on Sundays in Parade Magazine,
USA Weekend and other publications. We send out well over 200 million
personalized individualized emails every month and we have about nearly
2 million conversations on the telephone with consumers every month.
[OTC Journal] Ron, you guys
were sailing along very smoothly but you experienced some serious turbulence
when the FTC (federal trade commission) filed a formal action against your
company which you announced on April 10th. Now in your last press release
you mentioned that negotiations were on going to come to a resolution on
this problem but you haven’t given investors concrete information to properly
evaluate the risk.
So what concrete information can
you share with us right now about the status of the FTC action.
[Ron] The concrete information
I can tell you is this, the FTC filed their action out of the blue in early
April and as you said we had several months of smooth sailing which is
true. I don’t want to give the impression that we were on autopilot.
We work hard everyday to improve our margins and increase our sales and
earnings.
In early April the FTC filed an action,
there was a court hearing, the judge was not favorable to the request made
by the FTC which was for a temporary restraining order. We went to them
and instead of continuing to work through lawyers and the justice system
I made the decision to go directly to the FTC. We had a meeting in
Washington and that meeting was a very positive meeting where the FTC got
to understand that many of the practices that they were concerned about
were actually practices that were discontinued long in the past.
This company is only two years old.
This company is a result of my making a big acquisition in January of 2000.
We purchased the assets of a direct marketing company that had been in
business for 27 years and I can’t really vouch for practices 27 years ago.
What I told the FTC and what I think they understood very clearly is that
as soon as we took over this company we began to look at what does it mean
to be super compliant. What does it mean to create an environment
where a customer can really feel that they can become a long term customer
where there is a bond of trust and relationship of understanding between
the vendor and the customer?
That’s what this company is all about.
We are creating customers for life here. We are creating a relationship
where we can go back to the customer and the customer knows we stand for
value and that when we come with an offer they listen and respond.
We explained all that to the FTC.
The FTC visited our facilities and saw that we have tremendous supervision.
We use third party quality assurance to check all of our calls and of our
sales processes. The result of that is we are on a path with the
FTC towards a very amicable and constructive resolution and we certainly
hope that is sooner rather than later although the government doesn’t have
the resources that private industry has.
We can’t expect them to produce miracles.
They are shorthanded and are working as quickly as they can. We have
a meeting in early July to push the process along in terms of the actual
language and we are very positive.
[OTC Journal] Ron, looking
at the past in 2001, I believe 90% if the company’s revenues which was
$100 million came from direct marketing sales of magazines. How is
it looking in percentage breakdown of revenues in 2002?
[Ron] I think that’s an important
question to the extent that there were FTC issues and that we are dealing
with the FTC. It only applies to our outbound telemarketing programs
of magazine subscriptions.
This year in 2002, magazine subscriptions
will account for approximately 50% of our revenues down from 100% two years
ago and 90% last year. We are doing a very good job of diversifying
our products. This year we will offer well over a hundred products
in all of our programs.
[OTC Journal] Have there been
any negative corporate developments recently which could explain the recent
downdraft in your stock that you know of?
[Ron] No there has not.
We’ve been very good at communicating both positive and negative events
over the past two years. If anything, people might accuse us of being
too communicative but we want to make sure investors, investment community,
financial community, and our own employees actually have information about
the company as it happens and we’ve been extremely good at doing that.
If people visit our website at www.xmmcorp.com
they’ll see that we post very quickly everything that is going on with
this company. But there is nothing negative at all. We only have,
thank goodness, positive news. The company is solid as a rock today.
[OTC Journal] Ron, the rumor
we have been hearing amongst traders is that your stock has been victimized
by a rash of selling from one or two fund managers who were forced to sell
due to redemptions in their funds. Do you know if this is true or
not.
[Ron] We heard the same
rumors. I don’t know if it’s true. We look at the DTC’s and
we see that there was an extraordinary concentration of selling and that
rings true of what you said. Especially the way the stock was just
sold. It was dumped and no one was trying to maximize the value.
Certainly it hurt everybody although today the stock’s starting to climb
back up.
This stock, without being too promotional,
is trading at an undervalued multiple. We are trading at under 10
times this year’s projected earnings, actually under 8 times this year
and just over 10 times last year’s. Don’t forget we produce predictable
results both on the top line and bottom line for six quarters.
[OTC Journal] I want to talk
a little about the top and bottom line but before we get to that you mentioned
that fund managers may have been forced to sell shared recently.
Are you doing anything to increase your exposure to fund managers because
quite frankly Cross Media is not that well known amongst the institutional
community?
[Ron] There are two things
we are doing. First of all, a year ago our ownership was about 30%
institutional. Today it’s probably 75%. We have a large number
of big funds that have taken positions in the company. I am on the
road a lot meeting with institutions, fund managers, and people coming
to the office regularly.
Our Senior Vice-President of Business
Development, A.J. Cervantes, is on the road frequently meeting fund managers.
We have an institutional road show planned for the summer and so we are
constantly working at it.
Secondly, we are told and we have
been working with an analyst from a large and I can’t say which company
right now but a large national firm, household name. I believe there
will be a report coming out early in the summer on the company and I think
that will be very helpful
[OTC Journal] Let’s talk about
some of the hard numbers right now. Ron, you have publicly stated that
you expect to achieve $210 million dollars in revenues this year with earnings
in the $1.25-$1.30 per share range. Do you feel like the company
is on track to achieve those results?
[Ron] Absolutely, we have
been very accurate in being able to project our business. Why is
that? Because we understand testing, we understand response rates,
and we understand results. Our business really depends on our ability
to source data, to understand data, and to act on that data.
Having said that, is it possible
that there might be some slight dip from the FTC in the second quarter
in our sales? Absolutely. Can we make it up in the third and
fourth quarters? As we did last year, we projected this year to be
very much heavily weighted in the third and fourth quarters and we delivered
last year.
We fully believe that we are going
to deliver the numbers that we projected for the year.
[OTC Journal] That having
been said let’s talk a little bit about the first quarter. In the
first quarter you achieved $44 million in sales so you are pretty much
on track to get to that $200 million dollar mark but your earnings only
came in at $0.11. You have achieved about 25% of the revenue target
for the year but for your earnings goal you are less than 10% of what you
been saying you could do.
Could you tell our audience how you
plan to make up the difference over the remaining 75% of the year?
[Ron] Sure, we go through
a pretty careful budgeting process. In the conference call when we
reported the first quarter earnings I said that we spend about $2 million
dollars in the first quarter really preparing programs that we believe
will pay off in the rest of the year. That’s our plan. If you look
at $2 million dollars with the shares outstanding that we had for the quarter
that’s about $0.15 per share.
One could say that if they wouldn’t
have done that they could’ve possibly earned $0.25-$0.26 cents per share.
Of course we don’t look at it that way. We plan the quarter to be
a quarter where were testing programs, spending money on leads and on call
centers around the country and around the world, understanding how to refine
a program that could actually make money for rest of the year.
Again, I want to point out that last
year and in the year 2001. We actually lost coupled cents in the first
quarter but delivered $0.85 for the year.
[OTC Journal] You guys are
comfortable you can’t repeat the pattern of last year is in essence what
you are saying?
[Ron] We certainly planned
it that way. We are a company that did an acquisition at the beginning
of January. We’ve integrated that acquisition in and we are starting
to realize results of the acquisition which is the synergies of cross selling
products to the customer base of each of the companies. In other words
our magazine subscribers, new subscribers, and also people who are buying
collectibles and other things as a result of our Parade Magazine and USA
Weekend advertising. That is what we planned for the year and that’s
what we are executing.
Last year in 2001, when we projected
our earnings and revenue, certainly nobody dreamed of how deep the recession
could’ve been or the horrible events of September 11th. This year
we made our projections and we didn’t see that we were going to be sued
by the FTC. Despite all that we know how to manage our business and
we manage the business well. Hopefully over the next few quarters
we will be able to attract more and more institutional investors and more
and more individual investors who will see that we do manage our business
well.
[OTC Journal] I think it would
be a good idea to look at the track record over the last two years instead
of micromanaging quarter by quarter. In 2001 you achieved $100 million
in revenues but that was up from $55 million in 2000. You had net
profits of $8 million or $0.86 cents per share in 2001 but that was versus
a loss of $44 million dollars or $6.40 per share in 2000. You guys
have achieved some extraordinary growth and turned the corner into strong
profits.
Can you tell us how you were able
to achieve this and can you keep it up?
[Ron] From 2000 to 2001 the
company grew over 80% in revenues and an infinite number in profits because
the company was not profitable in 2000. This year we have plans to do about
50% organic growth in revenues and about 50% as the result of the acquisition
of National Syndications. We are on track to do that.
There is an analyst from Weatherly
Securities, who wrote a report and was interviewed on TV about us, he said
“this is just about hard work…these guys work hard and they achieve results”.
That is a culture we have created here at Cross Media. We have a
culture that is focused on sales and on day to day results and we continue
to grow and to flourish in that culture.
[OTC Journal] Ron, could you
talk to us about your longer term vision of Cross Media over the next two
to five years?
[Ron] We are a company that
is very growth oriented. We believe we should be a $400-$500 million
dollar company by the end of the year 2004 and we are on our way to getting
there. We certainly grew our company impressively and organically
so far but we are also very acquisitive and we are always on the look out
and always in the process of looking at potential acquisitions which add
horizontally, meaning products or channel expertise, and also vertically
which means the expertise which we are developing in data and data services
so that we can become more efficient at targeting prospects.
We are very good at selling consumers
products and making them into customers. What we are becoming better
at is targeting consumers so that we have a higher rate of success in turning
those people into customers becoming more profitable and more efficient.
[OTC Journal] Ron thanks so
much for agreeing to this interview request today. Today’s market
climate is totally dominated by fear and at the OTC Journal we believe
communication with shareholders is of great importance in this climate.
It’s also important for potential investors to understand that there are
companies out there with exciting business models. There are companies
out there growing rapidly and there are companies out there making prolific
profits and that eventually some of these business models will yield dramatic
profits for people who have the courage to invest in today’s market climate.
So that ends our interview, we hope
you found it valuable. Have a great weekend and a great day.
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